Last updated: 2026-05-27
Introduction
This Privacy Policy explains how Elevateflow collects, uses, and protects personal information when you visit our website or interact with our services. We are a florist located at 100 Sparks St, Ottawa, ON K1P 5B7, Canada, and we take your privacy seriously.
This policy applies to all information collected through our website, contact forms, email communications, and any other interactions you have with us. It describes what data we gather, why we gather it, and what choices you have regarding that information.
If you have questions about this policy or how we handle your data, you can reach us at [email protected]. We're happy to clarify anything.
Information We Collect
We collect information in several ways, depending on how you interact with us.
Information you provide directly. When you fill out our contact form, you give us your name, email address, phone number (if you choose to include it), and whatever message you write to us. If you place an order or request a consultation for wedding floristry or corporate arrangements, you may also share details about the event, your preferences, and delivery addresses.
Information collected automatically. When you visit our website, our servers record certain technical data. This includes your IP address, the type of browser you use, the pages you visit, and how long you spend on each page. This happens automatically and helps us understand how people use our site.
Cookies and similar technologies. Our website uses cookies—small text files stored on your device—to remember your preferences and understand website traffic. Some cookies are essential for the site to function properly. Others help us analyze how visitors move through our pages. For detailed information about cookies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for specific, practical purposes. Nothing more.
Responding to your inquiries. When you contact us about bouquets, event decorations, or any of our services, we use your contact details to reply. Simple as that.
Providing our services. If you order flowers or schedule a consultation, we need your information to fulfill that request. We use delivery addresses to send arrangements, phone numbers to confirm orders, and email to send receipts or updates.
Improving our website. We look at aggregate data about how visitors use our site. Which pages get the most traffic? Where do people spend their time? This helps us make the website more useful. We don't track individual behavior for advertising profiles.
Legal compliance. Sometimes the law requires us to keep certain records or share information with authorities. We comply with applicable Canadian laws regarding data retention and disclosure.
Legal Basis for Processing
Under privacy laws, we need a valid reason to process your personal information. Here are the bases we rely on:
Consent. When you submit a contact form or sign up for a flower subscription inquiry, you're giving us permission to use that information to respond to you. You can withdraw this consent at any time.
Contractual necessity. If you order flowers from us, we need your information to fulfill that contract. We can't deliver a wedding arrangement without knowing where and when.
Legitimate interest. We have a legitimate interest in understanding how our website performs and in preventing fraud or misuse. We balance this interest against your privacy rights and don't use this basis for anything excessive.
Legal obligation. Canadian law may require us to retain certain business records. We keep only what's necessary.
Sharing With Third Parties
We don't sell your personal information. Full stop.
However, we do work with service providers who help us run our business. These may include:
- **Website hosting providers** that store our site and your submitted information on their servers
- **Email service providers** that help us send and receive messages
- **Analytics tools** that help us understand website traffic in aggregate form
These providers access your information only to perform services on our behalf. They're contractually obligated to protect your data and not use it for their own purposes.
We may also share information if required by law—for example, in response to a court order or a legitimate request from law enforcement. We would only disclose what's legally necessary.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes described in this policy.
Contact form submissions are retained as long as needed to respond to your inquiry and maintain a record of our communication. For customers who have placed orders, we keep records for the period required by Canadian tax and business laws.
Server logs and analytics data are retained for a limited period to analyze trends, then deleted or anonymized.
When we no longer need your information, we delete it securely. Or we anonymize it so it can no longer be linked back to you.
Your Rights
You have rights regarding your personal information. Here's what you can do:
Access. You can ask us what personal data we hold about you. We'll provide a copy within a reasonable timeframe.
Correction. If your information is wrong or outdated, let us know. We'll fix it.
Deletion. You can ask us to delete your personal information. We'll do so unless we have a legal reason to keep it.
Restriction. You can ask us to limit how we use your data while we address a concern you've raised.
Portability. Where technically feasible, you can request your data in a structured, commonly used format so you can transfer it elsewhere.
Objection. You can object to processing based on legitimate interest. We'll stop unless we have compelling grounds that override your interests.
Withdraw consent. If we're processing your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that happened before you withdrew.
Lodge a complaint. If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your relevant provincial privacy authority.
To exercise any of these rights, contact us at [email protected].
Cookies
Our website uses cookies to function properly and to help us understand how visitors interact with our content. Some cookies are strictly necessary—the site won't work without them. Others are analytical, helping us see traffic patterns.
For full details on what cookies we use and how to manage them, please read our Cookie Policy.
Children's Privacy
Our services are not directed at children under 16. We don't knowingly collect personal information from anyone under that age. If you believe a child has submitted information to us, please contact us immediately at [email protected], and we will delete it.
International Transfers
Our business operates in Canada, and we primarily store data within the country. However, some of our service providers may process data in other jurisdictions. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes might reflect new legal requirements, new services, or improvements to how we explain our practices.
When we make changes, we'll update the "Last updated" date at the top. For significant changes, we may provide additional notice on our website. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your information, please get in touch.
Email: [email protected]
Mail: Elevateflow 100 Sparks St Ottawa, ON K1P 5B7 Canada
We aim to respond to all privacy inquiries within a reasonable timeframe. Usually faster.